Asset Management is an add-on module to Numara FootPrints. Asset Management enables the auto-discovery of PC assets, network management, and software deployment using any combination of the following:
Note
Microsoft System Center Configuration Manager/SMS is only available for systems running the Windows OS.
With Numara Asset Manager, you can track all hardware and software assets. Numara Asset Manager allows Agents to dynamically identify which PC assets (including hardware and software) are on the corporate network, where they are, how they are configured, and also record changes made to them. Routers and other network elements are also identified. Asset data is fully integrated with FootPrints Issue management. Agents can get automatic snapshots of users' configurations, including platform, hardware, and software information and save the information as part of the Issue record.
For details on configuring Numara Asset Manager, refer to Numara Asset Manager.
If your organization uses Microsoft System Center Configuration Manager/SMS for tracking PC-based inventory, you can take advantage of Microsoft System Center Configuration Manager/SMS inventory data from within FootPrints. FootPrints with Microsoft System Center Configuration Manager/SMS integration allows help desk Agents to dynamically access PC asset data for a user directly from within an Issue in FootPrints. This automated process saves time, helps Agents solve users' issues quickly, and ensures data accuracy.
When creating or editing an issue from within FootPrints, you can directly view hardware, software, and network information that's contained in the Microsoft System Center Configuration Manager/SMS inventory database for a particular machine or user. The data can then be imported into the FootPrints Issue. This information becomes part of the Issue's history and is searchable from the FootPrints Advanced Search and Reporting tools.
FootPrints with Microsoft System Center Configuration Manager/SMS integration can be enabled on a per Project basis.
For details on configuring FootPrints Integration with Microsoft System Center Configuration Manager/SMS, refer to Microsoft System Center Configuration Manager/SMS.
If your organization uses LANDesk for tracking PC-based inventory, you can take advantage of LANDesk inventory data from within FootPrints. FootPrints Integration with LANDesk allows help desk Agents to dynamically access PC asset data for a user directly from within an Issue in FootPrints. This automated process saves time, helps Agents solve users' issues quickly, and ensures data accuracy.
When creating or editing an issue from within FootPrints, you can directly view hardware, software, and network information that's contained in the LANDesk inventory database for a particular machine or user. The data can then be imported into the FootPrints Issue. This information becomes part of the Issue's history and is searchable from the FootPrints Advanced Search and Reporting tools.
FootPrints Integration with LANDesk can be enabled on a per Project basis.
For details on configuring FootPrints Integration with LANDesk, refer to LANDesk Asset Manager.
FootPrints Software Deployment, powered by Prism Deploy, installs and updates software on any PC, laptop, or server throughout your entire organization. Featuring mature, award-winning software deployment technology, a drag and drop deployment console, and a unique Conflict Checker utility, FootPrints Software Deployment makes software deployment very simple.
For details on configuring FootPrints Deploy powered by Prism Deploy, refer to FootPrints Deploy.