If your organization uses Microsoft® System Center Configuration Manager/Microsoft Systems Management Server (SMS) for tracking PC-based inventory, you can take advantage of Microsoft System Center Configuration Manager/SMS inventory data from within FootPrints. FootPrints with Microsoft System Center Configuration Manager/SMS integration allows help desk agents to dynamically access PC asset data for a user directly from within an Issue in FootPrints. This automated process saves time, help agents solve users' Issues quickly, and ensures data accuracy.
When you are creating or editing an Issue from within FootPrints, you can directly view hardware, software, and network information that is contained in the Microsoft System Center Configuration Manager/SMS inventory database for a particular machine or user. The data can then be imported into the FootPrints Issue with a click of the mouse. This information becomes part of the Issue's history and is searchable from the FootPrints Advanced Search and Reporting tools. The FootPrints administrator can set up the link to Microsoft System Center Configuration Manager/SMS in just a few minutes via the FootPrints web interface. It can be enabled on a per Project basis.
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Microsoft System Center Configuration Manager/SMS support is an optional add-on to FootPrints and must be licensed. Please contact your Numara Software sales representative or FootPrints distributor for more information, or send an email to info@numarasoftware.com.
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The Microsoft System Center Configuration Manager/SMS add-on to FootPrints only works with the Windows versions of FootPrints. It does not work with the Linux or UNIX versions. This is because it requires Windows libraries on the FootPrints server.
There are two steps to setting up FootPrints to work with SMS: