To give support teams and customers immediate access to known solutions to technical issues, Numara Software offers integrated Knowledge-Paks® from Right Answers.
While you can build your own Knowledge Base using FootPrints, Knowledge-Paks expand knowledge access to hundreds of thousands of solutions for more than 150 applications. Knowledge-Pak titles cover the most popular desktop, operating system, hardware and disk utility, productivity, mail, Internet, and desktop publishing applications, from leading manufacturers like Microsoft, Lotus, Adobe, SAP, and Oracle. Agents can import solutions directly into Issues and customers can also access solutions tailored to end users.
Note
This feature is available as an add-on module to FootPrints and must be licensed. Please contact your salesperson for more information on obtaining a license to enable this feature.
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