Knowledge Base Search Options

Solutions can easily be searched and reported on in FootPrints. Options include:

• Keyword Search—Search the Knowledge Base for the current Project by keyword.
• Keyword Search of External Knowledge Bases—Submit your keyword search to external  Knowledge Bases.
• Advanced Search—Search using a combination of criteria.
• FAQs—View the FAQ categories created by the Project Administrator.
• Report on Solutions—Create a custom formatted report of the Knowledge Base.
• Cross-Project Report of Knowledge Base—Get a report of Solutions from multiple Projects (must be a member of those Projects or a System Administrator).