Time Tracking Reports

FootPrints can track the time spent by internal users working on Issues.  Only data from Issues that contain Time Tracking data are included in the report.  Reports can be used to assess how your team’s resources are being allocated, to justify staff changes, and to produce time tracking and billing information for charge-backs and customer billing.

To generate meaningful Time Tracking reports, you must configure the following options:

• Time Tracking Field—Configure the Time Tracking feature to automatically track the time Agents spend working on Issues or to require them to enter time spent manually in the field. Refer to Time Tracking under Administration | Project | General | Project Options in the FootPrints Toolbar.
• Billing Rates—Assign billing rates to Agents.  Refer to Billing Rates under Project Administration | Users and Roles in the FootPrints Toolbar.

Other topics in this section:

• Create a Time Tracking Report
• Sample Time Tracking Report
• Saved Time Tracking Reports