Viewing Issues

To view the details of an Issue, click the Issue number on the home page.  The full details of the Issue then appear on the "Details" screen. 

The Details, Create Issue, and Edit Issue pages can be displayed with expandable/collapsible sections or tabs. The type of display is specified by the user from the My Preferences page.

Here are examples of an expandible/collapsible Details page and a tabbed Details page:

Details screen—expandible/collapsible

Details screen—tabbed

The Details page gives you all of the information on an Issue, including Submit Date, Priority, Status, Description, Contact Information, Issue Information, Assignees, etc.  If you don't see all data, use the scroll bar to display the full Issue.

There are also buttons that allow you to work with this Issue.  They are:

• Edit—Update the Issue (only available if you have Edit permissions to this Issue).
• Details—Display details of Issue (default).
• Take—Take the Issue (only available if you have Taking permissions).
• Copy/Move—This icon will open a second toolbar with options to copy the Issue within the current project, or copy or move the Issue to another project
• Link—Create a static or dynamic link between Issues.
• Subtask—This icon will open a second toolbar with options to create a SubtaskA type of FootPrints issue that is a "child" of a related "parent", called a Master Issue. Multiple subtasks can be created to define different tasks to be completed for a larger Master Issue. The Master Issue cannot be closed until all Subtasks are completed. of the Issue, or make this issue a subtask of an existing issue.
• Global—Turn the Issue into a Global IssueA special FootPrints Issue type used to designate important or frequently reported Issues that will affect many users. Global Issues can be broadcast to all Agents, are displayed on the Agent Home page, and can optionally be displayed for Customers to subscribe to. Whenever a new Issue is reported with the same problem, the Agent (and optionally the Customer) can link the Issue to the known Global Issue (called GlobalLinks). Global Issues can be closed with the GlobalLinks together at one time. or GlobalLinkThe child or related Issue linked to a Global Issue. A Global Issue is a special FootPrints Issue type used to designate important or frequently reported Issues that will affect many users. Global Issues can be broadcast to allAgents, are displayed on the Agent Home page, and can optionally be displayed for Customers to subscribe to. Whenever a new Issue is reported with the same problem,the Agent (and optionally the Customer) can link the Issue to the known Global Issue (called GlobalLinks). Global Issues can be closed with the GlobalLinks together atone time..
• Delete—Delete the Issue from the project (only available if you have Delete permissions for the Issue).
• Report—Display a report of this Issue (opens in separate window for printing).
• Add to KB—Create a Solution for the Knowledge Base with the details from this Issue (won’t affect original Issue).

These options are discussed in more detail in the chapter on Issues.