System Administration
The focus of this section is on routine administration;
refer to Project Administration and other
chapters for additional important information on installing and administering
FootPrints. To access the
System Administration options, select Administration
| System from the FootPrints Toolbar.
Only the System Administrator can set system-wide options.
The
options are:
- FootPrints
Version—The
version of FootPrints running
on the server is listed at the top of this screen.
- Projects—Create,
delete, and manage Projects.
- Configuration Management—Configuration Management is described in detail in Chapter 9: Advanced Features.
- Appearance
- System Preferences—Configure
system-wide settings.
- Languages—Configure
multiple language support.
- Colors—Change
the display colors forFootPrints.
- Date Format—Choose
American, European or ISO format.
- FootPrints Fields—Rename
FootPrints Fields (Title, Status, Priority...)
- Features
- Configure Email—Setup FootPrints to handle incoming
email requests.
- Asset Management—Set
up asset management tool
- Instant Talk™—Configure
settings for Instant Talk™ one-on-one chat feature.
- Attachments—Attachment
restrictions
- Users
- User Management—Change
user’s password, add or delete user to/from FootPrints.
- Auto Add Customers—Allow
Customers to be added automatically and assign these users to be assigned
to particular projects.
- Configure Authentication—Select
password authentication type: FootPrints, Windows NT, UNIX or LDAP.
- Customer Forgot Password—Allow
customers to request a password reminder email.
- User Roles—Create
and manage system default roles for Agents and customers.
- Miscellaneous
- License Management- Get and install a new
license, show the details of your current license.
- Broadcast Message - Broadcast a message to
all logged in users.
- Logs– View and manage system logs.
- Web Server and/or Database Migration -
Essential information you must read before doing a migration.
- Server Benchmark- Test server performance.
- Server Performance Report—Miscellaneous statistics for diagnosing performance problems.
- Debug Manager- Manage debugging tools.
- FootPrints User Group – Link to the FootPrints Bulletin Board to share ideas,
modifications, and questions with other FootPrints
users.
System Administrators are automatically given Project Administration
privileges in all projects.