The administrator may have configured special rules to escalate certain Issues using FootPrints' Escalation feature. For example, there may be a rule that automatically raises the priority of an Issue and assigns it to a particular user based on the customer’s service level. You may receive a special escalation email based on one of these rules. Below is a sample of an escalation email. It may contain different field data depending on the how the administrator set it up. Notice that the subject is Urgent.
Note
Escalation emails may also be sent to your pager or other wireless device. The administrator usually configures these to include minimal text.
Escalation email