Received vs Closed
Received
vs. Closed reports list how many issues were received, and how
many were closed, based on specific criteria.
The options for report output are:
- HTML
- Display report as HTML in a browser window.
- Graphical
- Create chart images (JPEG files) that can be printed or saved to disk
and imported into another program.
- Export
- Create a text file which can be read by spreadsheets and other programs.
The options for creating Received
vs. Closed reports when you select the sub-categories of either
By
Priority or By
Assignee are:
- Report
by—Specify
the time period by which to group issues.
- Time
Period—Define
the date range for searching.
- Exact—Specify exact
dates to search on in the period specified. Enter
the date or dates to search on. Click
to display a searchable
calendar.
- On—Specify a particular
date (leave second date blank).
When "on" a single date is chosen, and you are
reporting by month, the report contains Issues for the month that date
is in. If
"on" a single date is chosen, and you are reporting by week,
the report contains Issues for the week the date is in.
- Before—Issues that
were created/last edited before the specified date are returned (leave
second date blank).
- After—Issues that
were created/edited after the specified date are returned (leave second
date blank).
- Between—Returns Issues
created/last edited between the dates specified (use both date fields).
- Relative—Searches by
relative date, allowing you to create a search or report that for example,
returns Issues for the last month. Select
a number from the first drop-down (1-31), and select the period from the
second drop-down (Day,
Week,
Month,
or Year).
- Range—Select this
to search by a particular time period, e.g., yesterday, last Sunday, etc.
Additional Received
vs. Closed reports can be generated which bypass the reporting
step that requires you to fill in the options defined above. Those
reports are:
- Received
vs. Closed Today by Hour
- Received
vs. Closed Yesterday by Hour
- Received
vs. Closed This Week by Day
- Received
vs. Closed Last Week by Day
- Received
vs. Closed This Month by Week
- Received
vs. Closed Last Month by Week
- Received
vs. Closed This Year by Month
- Received
vs. Closed Last Year by Month