Miscellaneous Preferences

The options below are configured for the entire system. After configuring options, enter your password and click GO.

• Sync Settings—Displays a pop-up window for configuring the two-way calendar synchronization feature.  Refer to FootPrints Sync for complete details on using the FootPrints two-way synchronization with external calendars feature.
• Error Alerts (administrators only)—Option to receive a pop-up window when system errors occur. The log is still viewable by selecting Administration | System | Logs, regardless of which option selected here.
• Instant Talk Preferences—Choose whether to allow customers to initiate an Instant Talk session with you.  If you choose to not allow them to initiate Instant Talk sessions with you, you'll still be able to initiate Instant Talk sessions with them and with other Agents.

Note

This option only applies if  Instant Talk is enabled.

Note

This feature should only be enabled if you are visually impaired and using a browser like JAWS.

• "Checkback" Method—Select whether or not to use the Java applet method for checkback. This function runs regularly to check to see if you are available for chats and to check for free concurrent licenses. The default is No Java applet and is recommended for most users.  Select the correct method to minimize problems with losing mouse focus while working within FootPrints, or FootPrints "stealing" focus from other active windows on your desktop:
• Java applet—Recommended for users with older versions of Internet Explorer, and for users with Microsoft Java (often found on Windows 98/2000).
• JavaScript—Recommended for users with Sun Java on their desktop (often installed on Windows XP/2003 desktops) and with newer versions of Internet Explorer v6.  If you encounter problems with page focus when using this checkback method, try using the next selection, JavaScript/HTTP, to solve the problem.  "Problems with page focus" refers to a situation where, when checkback causes a page reload, the FootPrints window reacquires the main focus when you are working in some other application.  This is a rare problem.
• JavaScript/HTTP—Should you encounter problems with page focus, as described in the preceding paragraph, use this checkback method.  Recommended for users with Sun Java on their desktop (often installed on Windows XP/2003 desktops) and with newer versions of Internet Explorer v6.