You are here: Chapter 8: Using Numara FootPrints > Knowledge Base > Knowledge Base Administration > Manage External Knowledge Bases > Link to a FootPrints Knowledge Base or Knowledge-Paks

Link to a FootPrints Knowledge Base or Knowledge-Paks

This option is available under Administration | Project | Knowledge Base | External Knowledge Bases from the FootPrints Toolbar.

To add a link to the FootPrints or RightAnswers Knowledge Bases:

  1. Name—Give a name to the Knowledge Base. This name is displayed to users, e.g., "Help Desk Knowledge Base".
  2. URL—In the URL box, enter the special syntax for the FootPrints Knowledge Bases:
  1. To point to the Public Knowledge Base for the current Project, enter:

FOOTPRINTS

No additional syntax is needed, such as a URL or the %s variable.

  1. To point to the Internal Knowledge Base for the current Project, enter:

FOOTPRINTSINTERNAL

  1. To point to the combined Public and Internal Knowledge Bases for the current Project, enter:

FOOTPRINTSALLKB

  1. To point to the Public Knowledge Base for a different Project, enter:

 FOOTPRINTS-projID

where projID is the ID number of that Project.  This can be obtained by selecting Administration | System | Projects | List All Projects.  To link to the Public Knowledge Base for the Bug Tracking Project, for example, which has an ID of 3, you would enter:

FOOTPRINTS-3

  1. To point to the Internal Knowledge Base for a different Project, enter:

FOOTPRINTSINTERNAL-projID

Using the same method as described in the previous step.

  1. To point to the combined Public and Internal Knowledge Bases for a different Project, enter:

FOOTPRINTSALLKB-projID

  1. To point to Knowledge-Paks Online, enter:

RIGHTANSWERS

Note

The Knowledge-Paks Online does not appear as a search option unless Knowledge-Paks Online is enabled for this Project.  To use Knowledge-Paks Online, you must purchase the add-on module from Numara Software.

  1. Language—Select the language for the new Knowledge Base (defaults to the system default). This allows you link to different Knowledge Bases for different languages.
  2. Click the Add Knowledge Base button.
  3. The new Knowledge Base is not added to FootPrints until you enter your password and click GO at the bottom of the page.