You are here: Chapter 9: Advanced Features > Asset Management > Numara FootPrints Deploy > Integrating Deploy Packages with FootPrints Service Desk

Integrating Deploy Packages with FootPrints Service Desk

FootPrints Deploy includes tools for deploying software packages to users' desktops. It is also possible to attach software packages to FootPrints Issues, Knowledge Base Solutions, and Global Issues, allowing users to retrieve and run their own packages.

To attach a software package to a Solution:

  1. Generate a software package using FootPrints Deploy.
  2. Select Knowledge Base | Add to KB from the FootPrints Toolbar. If you do not have the Add to KB option, you do not have permission to create Solutions.

The Create Solution page is displayed. 

  1. Knowledge Base—Select the Knowledge Base to which the Solution is to be added. The Public Knowledge Base is viewable by customers and Agents. The Internal Knowledge Base is only viewable by Agents. This controls who has access to the software package.
  2. Title—The Title can be used for a summary or brief description of the software package (e.g. Excel Update).

Note

This field may have a different name (Subject, Short Description, etc.)

  1. Issue Information—Use the fields in the Issue Information section to categorize the Solution by problem type, application, etc.
  2. Description—Use the Description field to give a full description of the software package, who it applies to, and  step-by-step instructions on how to install it.

Note

This field may have a different name (Notes, Journal, Details, etc.)

  1. Attachments— Attach the software package to the Solution, e.g., excelupdate.pwc.
  2. Click GO. 
  3. If an approval is required, the Solution goes into the Pending queue, and the approvers are notified.  Refer to Approvals for more information.  If no approval is required, the Solution is published to the appropriate Knowledge Base.

Now when users access the Solution, they can access the software package.  FAQ Categories can also be created to organize and identify software packages for different applications, groups, etc.

Note

For users to run the software package successfully, they must have the Prism Deploy client.

 

Global Issues

Software packages can also be attached to a Global Issue. This allows each user who subscribes or is linked to the Global Issue to get the deployment package.  Refer to Global Issues for more information on creating Global Issues.