An HTML form containing the appropriate fields for a particular Project and the user’s permission level can be obtained by sending an email to the incoming email account for that Project with the subject: HTML form. This allows any user with access to a Project to submit an Issue, without logging into FootPrints,fromany email package that supports HTML, including Microsoft Outlook Eudora, Netscape Mail, Yahoo Mail, etc.
An HTML form is automatically generated by FootPrints with the correct fields for each Project. There is no need for the administrator to create these forms. A different form is sent to Agent and customer users (identified by their email address).
For an agent to receive the customer version of the form, for example, in order to post the form for customers on a web site, enter HTML Form Customer in the subject line rather than HTML Form.
To obtain a form for a different Project (you must belong to the Project), send the HTML formrequest to the email account for that Project, e.g., support@widget.com or sales@widget.com, etc. If there is only one email account for the entire system, you can include the Project ID in the subject of the request, e.g., HTML form PROJ=5.
Sample Email HTML form
To use the form, simply fill out the fields and click the SUBMIT button.
Note
Field dependencies enabled for the Project do not appear in the email form. All Projects fields are displayed.