To edit an Issue, click 
Edit
next to the Issue number on the FootPrints
Homepage. You can also click Edit
on the Details
page of that Issue. Normally, an Agent only has edit permissions
for Issues to which that Agent is assigned. Administrators can edit
any Issue.
Note
If you have a button on the Details page of an Issue labeled Take (rather than Edit), the Project Administrator has enabled a feature called "Taking". This allows an unassigned Agent user to take any Issue in the database and edit it. Check with your administrator for more information on this feature.
After clicking the Edit button, the Edit page containing the current data for the Issue is displayed. From here, you can make changes in the same way that you enter information when you first create an Issue.
If your organization is licensed for Numara FootPrints Configuration Management, all Agents and Customers with edit permissions can see the CIs linked to an Issue when viewing the Edit Issue page regardless of whether they have a Configuration Management license. However, they cannot edit the CI links nor can they take advantage of any other Configuration Management functions without a license.