Default Email Address for Internal and External Users

Email notification to internal and external users are handled differently:

• Internal Users—By default, the email address entered when the Project or System Administrator created the user on the Add Userscreen is used for email notification for the user.  Two additional email addresses can be defined for pager and other wireless services on the Edit Agent page (or on the user's My Preferences page).  Users can change their default email address or choose to have mail sent to more than one address on the My Preferences page as well.
• Customers—Outgoing email to customers on their own Requests is based on the Email address field in the Address Book.  This field is mandatory if customers are to receive email and must be of type Email.  Customers receive updates regarding their Requests automatically, based on the rules defined by the Project Administrator.