Multiple billing rates can be defined for each Agent in FootPrints to be used in conjunction with the Time Tracking feature.
GO. The
existing hourly billing rate (if any) is displayed.
GO.Hereafter, when the Agent creates or edits an Issue, a drop-down box with the available billing rates is displayed. It defaults to the first billing rate in the list. The user can select the appropriate billing rate for the work done. The Time Tracking and billing amounts are calculated based on the rate selected.
Configure Billing Rates