You are here: Chapter 8: Using Numara FootPrints > Customer Self Service > Knowledge Base > Basic Search

Basic Search

The Keyword Search (also called "Basic Search") is available by clicking Basic Search from the FAQ page.

To perform a keyword search:

  1. Enter the word or phrase for which to search.
  2. Choose a Knowledge Base from the drop-down box (for example, FootPrints Public Knowledge Base).

Note

Customers do not have this option.

  1. Click GO.  FootPrints searches all fields for the keyword (including Title, Description, and Project fields).
  2. A list of matching Solutions is displayed in the main frame or in the pop-up window if you are searching from an Issue page. Click a Solution to see the Details.