Work Calendar

A work calendar can be defined for a project.  Regular working hours, days off, and holidays can be defined by the Project Administrator.  Escalation rules can be configured to follow the calendar.  To configure the calendar for a project:

  1. Select Administration | Project | Other Options | Work Calendar from the FootPrints Toolbar.
  2. Under “Normal Work Week”, check the boxes for days that your organization, department or group works (defaults to Monday-Friday).
  3. For each of those days, define the work hours (defaults to 9 AM to 5 PM).  The hours should refer to the time zone set for the FootPrints server.
  4. There is a checkbox to apply the Work Calendar to the “Age” and “Time To Close” statistical calculations - this applies to all reports.

Define working hours for your organization

 

  1. Under “Holidays/Exceptions”, optionally select one or more days to designate as exceptions to the above rule.
  2. For “New Date”, click the calendar icon to display a calendar. 
  3. Select a date by clicking the day.  Use the forward and back arrows to browse through months and years.
  4. To designate that date as a day off, click the checkbox.
  5. To designate special working hours for that date, fill in start and stop times.
  6. Optionally enter a name for the holiday or exception.
  7. Click “Add”.  Notice the exception is now listed in the box to the right.
  8. Use the “Delete” and “Modify” buttons to remove or change a holiday or exception.
  9. Continue to add additional dates as far into the future as desired.
  10. When you are finished, click “GO”.

 

   Define Holiday working hours

Using the Work Calendar with Escalation

On the Escalation screen, under “Escalation Time”, there is an option to define the time an Issue must go unedited to be escalated for “Work Time”.  If this is selected for an escalation rule, the time designated is subject to the work calendar.

For example, if the rule is set to escalate if an Issue is unedited after 3 hours based on the work calendar, and an Issue is submitted on 4 PM on Friday, and the work hours are Monday through Friday 9 AM to 5 PM, the Issue will not be escalated until 11 AM on Monday.

NOTE

For escalation rules that use the Work Calendar, only one unit of time can be selected