Viewing Schedules
For flexibility, Agent schedules can be accessed from
different places in FootPrints:
- Select Calendar
| Availability from the FootPrints
Toolbar.
- Select Calendar
| Personal | Availability from the FootPrints
Toolbar.
- Select Calendar
| Project | Availability from the FootPrints
Toolbar.
A legend in the lower left of the window explains the
matrix, using the colors that have been defined by your administrator.
- Available—Agent is available.
- Appointment—Agent is at
an appointment, but working.
- Out
of Office—Agent
is out of the office. This
is used for days off, holidays, and non-working hours.
There are various options on this page:
- Change
the date—The
Agent
Availability pop-up window defaults to a schedule for the current
day. To
change the day, use the
and 
buttons at
the top of the window.
- Display
Agents—The
default display shows availability for all Agents. Available
Agents or Agents by Team can be displayed by selecting an option in the
Display
drop-down.
- Start
Time—The
start of the work day defaults to 7:30 AM to 5:30 PM. Select
a different start time from the drop-down to change the time range. Start
times between midnight and 2 PM can be selected. You
can also change the start and end times using the and buttons within the availability matrix.
The actual scheduling of an Agent's time is done from
the Agent Work Schedule, from the Calendar, and from the Create
Issue and Edit
Issue page when linked to the Calendar via a Time/Date field.