Subjects

By default, Titles are entered by the user in free form when Issues are created. Optionally, the Project Administrator can define a list of acceptable titles in advance and users must then select titles from that list when Issues are entered.  When this feature is enabled, users can only pick from the list of defined subjects.

To restrict titles to a list, select Administration | Project and then chose Titles from the Fields section of the main frame. In the Titles page, enter thetitles (one per line) into the boxes provided:

• Public titles are available to internal (Agent and administrator) and Customer users. 
• Internal titles are only available to internal users.

Titles can be added, edited, or removed at any time.  To disable the feature, remove all fields from both boxes.