Selecting Approvers

When Agents are required to receive approval before publishing Solutions, one or more users must be designated as approvers. These users (usually administrators) receive email each time a Solution is submitted for approval and can approve, edit, or reject the Solution.

To select Approvers:

1. Select Administration | Project | Knowledge Base from the FootPrints Toolbar.
2. A list of all internal users in the Project is displayed in the Knowledge Base Approvals section.  Select the users that you want to be approvers for the Knowledge Base from this list.  Multiple users may be selected by holding down the CTRL key.
3. By default, any administrators in the Project are pre-selected as approvers.  You can leave them selected, designate only one or more of them, or select a completely different user or users.
4. Users selected as approvers should have permission to submit Solutions without approval.
5. Users selected as approvers can approve all pending Public Solutions and pending Internal Solutions for the Project for all users that require approval.  You cannot designate certain approvers for certain users or different approvers for Internal and Public Solutions.
6. When you are finished selecting the Knowledge Base approvers, scroll to the bottom of the screen, enter your password, and click GO.