You are here: Chapter 8: Using Numara FootPrints > Searching and Reporting > Reporting > Metric Reports > Resolution Rate

Resolution Rate

Resolution Rate reports determine the rate at which Issues are resolved based on specific criteria.

The options for report output are:

HTML—Display report as HTML in a browser window.
Graphical—Create chart images (JPEG files) that can be printed or saved to disk and imported into another program.
Export—Create a text file which can be read by spreadsheets and other programs.

The options for creating Resolution Rate reports are:

Report by—Specify either the time period by which to group issues, or report by Assignees
Time Period—Define the date range for searching
Exact—Specify exact dates to search on in the period specified. Enter the date or dates to search on. Click to display a searchable calendar.
On—Specify a particular date (leave second date blank).

Note

When "on" a single date is chosen, and you are reporting by month, the report contains Issues for the month that date is in. If "on" a single date is chosen, and you are reporting by week, the report contains Issues for the week the date is in.

Before—Issues that were created/last edited before the specified date are returned (leave second date blank).
After—Issues that were created/edited after the specified date are returned (leave second date blank).
Between—Returns Issues created/last edited between the dates specified (use both date fields).
Relative—Searches by relative date, allowing you to create a search or report that returns Issues, for example, for the last month. Select a number from the first drop-down (1-31), and select the period from the second drop-down (Day, Week, Month, or Year).
Range—Select this to search by a particular time period, e.g., yesterday, last Sunday, etc.
Cycle Time

30-60-90 Day—Break down Issues resolved in less than 30 days, 30-60 days, 60–90 days, etc.
7-Day Cycle Time—Break down Issues resolved in less than 1 day, 1-7 days, 8-14 days, etc.
Hourly/Daily—Break down Issues resolved by hour.
Hourly/Daily (Work Calendar)—If a Project Work Calendar is defined, break down Issues resolved by hour within working hours.