Report on Solutions
You may need to create a report of Solutions. Reports
contain more search options and formatting options than the Knowledge
Base searches. You
can only create reports if you have the proper permissions.
To create a report
of Solutions:
- Select Reports| Custom
from the FootPrints Toolbar.
- Choose the desired
formatting options, fields displayed, etc. as described in Custom Reporting.
- To get the full details
of the Solution, make sure to include the Description
field in Step 3 (the field may have another name, such as Notes
or Details).
- Under Select
Report Criteria, for Status,
highlight Internal
Solution and/or Public
Solution. This
limits the report to the Knowledge Base only.
- Choose
other criteria for the report. For example, to return Solutions
with the word "password" in the Solution, enter password
for as the keyword. Do not specify any Address Book information,
as Solutions do not contain Address Book data.
- Click
GO. The
results of the report are displayed new browser window.