Read KB Users

Read KB customers can only view and search the Knowledge Base for Solutions.

Read KB customers log into FootPrints the same way as Read/Submit and Read/Submit/Edit customers.  They can have either shared or unique IDs and passwords.  After logging in, the FootPrints Homepage is slightly different from the FootPrints Homepage displayed for customers with other roles.

Customer Read KB home page

Take note of the limited set of options on the FootPrints Toolbar.

The options in the Toolbar for a Read KB customer are:

• Home—Go to your FootPrints Homepage.
• Knowledge Base
• FAQ—Find Solutions to Frequently Asked Questions
• View All—View all Solutions.
• Search—Search Solutions.
• Reports
• Pre-Defined—Access reports created by the FootPrints administrator.
• Advanced—Create your own report.
• Instant Talk—Chat with an available Agent (if the option is enabled).
• Change Project—Access another Project (only available if the customer is a member of multiple Projects).
• Help—Get help using FootPrints.
• Logout—End your FootPrints session.