You are here: Chapter 8: Using Numara FootPrints > Customer Self Service > Projects for Customers

Projects

Customers can belong to multiple Projects. A Project is a sub-database or area within FootPrints which can have its own custom fields, options and users.  For example, if there are two separate areas to which you can submit Requests, such as Application Support and Enhancement Requests, FootPrints may be configured to keep Requests for the two areas in different Projects.

Change Projects from the Toolbar

If you are a member of multiple Projects, there is a Change Project link on the FootPrints Toolbar.  If you click the link, a list of Projects is displayed.  To switch Projects, click a name in the list.  Your screen refreshes and the homepage for the new Project is displayed.

 

Login Project Menu

When you first log into FootPrints, a drop-down menu is displayed that lists the Projects to which you belong.  Select the Project you want to enter from the drop-down menu.  This option is not provided to Customers who only belong to one Project.

 

As an alternative, you can display an icon for each Project when the customer is presented with a menu of Projects.

To enable the feature:

  1. Add the following line to the footprints\etc\MRlocalDefs file:

    2. $PROJ_MENU_ICONS = 1;

  1. Upload the icons you wish to use to the footprints\html\MRimg directory.
  2. For each project to be accessed by the customers, a file named "menu_icon.txt" must exist in that project's "MR" directory which can be found in footprints\db\MASTERx\ where x is the Project ID.   The file etc\MRprojects can be used to determine each Project's ID. The contents of this file must be the name of the icon to be used with this project, e.g.:

proj1.jpg

If a Project's icon is not found or is not specified, the name of the Project is displayed is a live link, just like the image would have been.   Icons are not accompanied by the project name.

Requests in Multiple Projects

To check the status of your Requests for a Project, your browser must be in that Project.  The View Mine list only contains Requests for the Project that is currently displayed.  To see a list of your Requests in all Projects at once, there is a link entitled Requests from All Projects near the top of the View Mine page in each Project.  Click the link and a second browser window is opened with a list of all of your Requests in all of your Projects, including the Details and latest status.