Priorities

The Priority field is used to rate Issues by importance or impact. Options for priority include:

• Maximum Priority—The number selected here defines the range or number of priorities available for Agents to select when creating an Issue.  Any number from 1—100 can be selected.  This defaults to the number assigned by the Project template.
• Default Priority—This is the default priority assigned when users create new Issues.  If, for example, 2 is selected, new Issues are created with a priority of 2 unless the Agent or an automated escalation rule changes it.  If words are assigned to the Issue, the corresponding word is the default (for example, Medium).

• Priority Words and Colors—Words and colors can be assigned to priorities. Rather than selecting 1, 2, 3, etc., Agents can select Urgent, High, Medium, etc.  If colors are selected, they are displayed on the FootPrints Homepage.  Words are assigned by the Project Setup Wizard.  To change the words, to add word for additional priorities, and to select colors, click the link called To link Priority numbers to words, and to color code Priorities, click here.

To map priority words and colors:

1. Select Administration | Project | Priorities.
2. Click the link called To link Priority numbers to words, and to color code Priorities, click here.  A pop-up window is displayed.  In the pop-up window there are input boxes for each priority level. 
3. Enter a word or phrase for each priority level that is blank, or change the existing word.
4. To select a color, click Pick next to a priority level. Another pop-up window is displayed with a color map.
5. Select a color.  The hex code for that color is displayed in the color box for the priority.
6. Click GO to save your changes.  You are returned to the Project Options page.
7. After completing any activities you may be conducting on this page, enter your password and click GO at the bottom of the Project Options screen to activate them.