The FootPrints Flashboard feature displays customizable, up-to-the-minute graphical reports of help desk and Project activity. There are two types of Flashboard. The Project Flashboard is only available to Project and System Administrators and reflects activity for the current Project. The Personal Flashboard is available to any Agent and reflects the individual's activity and the activity of Teams to which the Agent belongs for the current Project.
To access the Personal Flashboard, select 
Flashboard | Personal
from the FootPrints Toolbar. The
first time the Personal Flashboard window opens, it displays a bar chart
of Issues Received
vs. Closed last 12 hours and basic statistics about the total number
of calls received that day and the calls that are still active as pertain
to that Agent. You
can optionally choose other statistics and charts.
There are several options from the main Flashboard window:
Customize—You
can include additional reports and statistics in the Personal Flashboard
window and change the format of some of the graphs from bar charts to
pie charts. Refer
to Customizing the Flashboard for detailed
information.
Refresh—Although
the Personal Flashboard window refreshes every five minutes, you can refresh
the window at any time by selecting this option.
Print—The
contents of the Personal Flashboard window are printed.
Close—Close
the Personal Flashboard.