Logs
Many system events are kept in logs for later viewing
by the System Administrator. These are useful when troubleshooting
a problem. The
Logs
page is divided into three sections:
- Log
Summary—Summary
of system log statistics
- View
System Log—Options
for displaying log information to the administrator
- Send
Error Report—Options
for determining which information should be included in the error report
that is sent to Numara Software Support to help troubleshoot a problem.
Log Summary
A summary of information includes:
- Total Number of Errors
- Total Number of Warning
- Total Number of Info
Messages
- Date and Time of
the Newest Entry
- Date and Time of
the Oldest Entry
View System Log
The following options are available:
- Show
only messages from the last X days—If
this is left blank, all events are displayed. You can, at your discretion,
enter a number to limit the events listed to those from the past X days (i.e., enter 5
to see events from the last five days only).
- Show
messages of type—All
events can be displayed or only certain types of events. The options
are:
- All—Show all events.
- Error—Any system
error, including errors in escalation, incoming email, and email notification
processing.
- Info—General system
info.
- Warning—Warnings received
from other systems, such as a warning regarding bad email addresses.
- Send
Error Report—Send
logs to Numara Software Support. See below for more information.
- Concurrent
License Usage Log—View
the number of times users with concurrent licenses have either successfully
logged into FootPrints or failed
to log in due to a concurrent license being unavailable. This
is useful for determining whether you need additional licenses for your
Agents.
Send Error Report
Occasionally you may be working with Numara Software Support (footprints.support@numarasoftware.com)
and error output information is required for troubleshooting purposes.
Your system
log and a configuration summary can be generated and emailed to Numara Software, or to your local distributor, from this option. If
you'd like to preview the information being sent, simply change the To:
address to your own and then forward the mail that you receive to Numara Software.
To send an error report:
- Enter an email address
to send the logs to (defaults to footprints.support@numarasoftware.com).
- In the Message
box, describe the problem or behavior you are experiencing. Please be
as detailed as possible.
- Issue
Number—If
you are sending the log file in response to an ongoing issue you are discussing
with Numara Software Support, enter that Issue number in the space provided.
- Configuration
options—check
the boxes next to the information you wish to include in the error report:
- Email
(full)—This
might create a very large file.
- Email
(compact)
- User
data
- Custom
fields
- Escalation
- Roles
and teams
- LDAP—This option
is only available if you have purchased the Dynamic LDAP Address Book
Link.
- All configuration
files for selected Project
- All configuration
files for selected Project's Address Book
- All system configuration
files from the etc
directory
- All files from the
debugging directory, excluding email files
- Project
to include data for—Select
the Project to use for configuration data from the drop-down list
- Click
GO. An
email with your message and the system log attached is sent automatically.