Licenses
There are three categories of FootPrints
license: fixed,
concurrent, and Customer:
- Fixed—The user is
assigned a single license and logs into FootPrints
with his own unique ID and password. Only one user can use this type of
license at a time because it is assigned to a specific user. A fixed license
is always available to the user to whom it is assigned.
- Concurrent—A concurrent
license is sometimes referred to as a "floating" license. A
concurrent license can be shared by an unlimited number of people, but
only one such user can be logged into FootPrints
under an instance of a concurrent license at one time. Each
user sharing a concurrent license has his or her own unique ID and password,
but can only log in if a concurrent license is free. To
further clarify, if five concurrent licenses are purchased and twenty-five
people are sharing those licenses, only five of the twenty-five can be
logged in at one time. If
a sixth person tries to log in, a message is displayed to the sixth person
stating that there are no available licenses. If
one of the five users logs out of FootPrints,
a license is freed and a new person can then log in.
Concurrent user access is logged, including
successful logins and denials due to lack of license availability. This
allows the administrator to gauge usage of concurrent licenses over a
period of time.
- Customer—A
Customer license is unlimited. That
is, a single Customer ID and password can be shared by an unlimited number
of people (each person is uniquely identified by their email address or
other unique key), which means you could set up a Customer login for "Guest"
with a password of "Guest" and allow all Customers to come in
via that login and password. Alternatively,
each Customer can have his or her own ID and password. In
either case, an unlimited number of Customers are covered by the Customer
license.
Licensing and User Roles
As stated above, you must have a Customer license to
enable incoming email for external users.
Project Administrators and Agent users can use a fixed
or a concurrent license.
System Administrators must have a fixed license.