Exclude Fields from Solutions

By default, Solutions contain many of the same fields found in Issues, including Title, Description, and Issue Information (Project) fields.  Some other fields that are never included in Solutions, including Contact Information, Time Tracking, and Assignment, as they do not apply to Solutions.

There may be some Project fields that also do not apply to Solutions, such as Follow-up Date. You can exclude these fields from appearing in Solutions, both on the Create Solution screen and in the Details of a Solution.

To exclude some Project fields from Solutions:

1. Select Administration | Project | Knowledge Base from the FootPrints Toolbar.  There is a dialog box containing all Project fields in the Exclude Project Fields from Solutions section.
2. Highlight the field to be excluded from Solutions. To highlight multiple fields, hold down the CTRL key.
3. Enter your password and click GO.

Solutions in the Knowledge Base no longer contain the fields excluded.

Notes and Restrictions

• Excluded fields are excluded from both Internal and Public Solutions.
• Project fields that are part of a dynamic dependency group or that normally appear in a pop-up dependency window cannot be excluded.
• Public fields that are excluded are no longer visible to Customers when they view Public Solutions or to Agents when creating and viewing Public Solutions.
• Internal fields that are excluded do not appear for Agents when creating and viewing both Internal and Public Solutions (internal fields are never visible to customers).
• Existing Solutions that contain data for the excluded fields no longer display the data.