Display Drop-Down
Above the home page list is the display drop-down box.
This list contains built-in and custom queues and searches. Agents
can customize this list under 
My
Preferences on the FootPrints
Toolbar. By
selecting an option, the homepage list changes to the queue selected automatically.
To refresh the current list, click 
Refresh.
The
Display drop-down choices include (some of the choices are only displayed if you are an administrator, a member of a team, a member of multiple projects, a Change Management approver, etc.):
- My
Assignments—The
most recent active Issues assigned to you. Shown by default.
- My
Assignments in All Projects—Active
Issues assigned to you in all projects (only displayed if you belong to
multiple projects).
- My
Assignments and Requests—Active
Issues assigned to you and unassigned requests from Customers.
- Team
Assignments—Active
Issues for your Team (only displayed if you belong to a Team).
- My
Active Approvals—Lists all Issues for which the Agent is an approver,
the Agent may or may not have yet voted, and voting has not been completed.
(Applies
to Change Management approvers only.)
- My
Active Approvals and Assignments—Lists all Issues for which the
Agent is an approver, the Agent may or may not have yet voted, and voting
has not been completed, as well as the Agent’s assignments in the current
project. (Applies
to Change Management approvers only.)
- My Vote Required—Displays Change Management Issues on which
the Agent's vote is required.
- My Vote Required and Assignments—Displays
Change Management Issues on which the Agent's vote is required as well
as Issues to which the Agent is assigned.
- All
Issues—All
Issues in the project database (only available if you have rights to see
all Issues in the project).
- Global
Issues—All
active Global Issues
for the project.
- Deleted
Issues—Deleted
Issues (Administrators only).
- Requests—Requests
submitted by Customers (see below).
- Saved
Searches—Displays
the Issues for Personal and Shared custom searches.
- Knowledge
Base—Displays Solutions from the Knowledge Base. Select Internal Solutions (available to agents only), Solutions (available to agents and customers), or Solutions in All projects, which are solutions available to agents and customers in all Projects.
For example, if you choose "Requests", a list
of all Customer Requests is displayed. To return to the original
view, click "Project Home" on the FootPrints Toolbar,
or choose "My Assignments" as your view. Both of these
have the same effect: They return you to your original Home page.
If the current list has many Issues, Next and Previous
buttons appear in the top right hand corner of the frame.
Use these to page through the complete list.