Customers in FootPrints have access to many self–service features. Depending on their permission level, Customers can submit Requests, track the status of their Requests, search the Knowledge Base for Solutions to their problems, etc. This user type is appropriate for both employee Customers and external Customers of your organization.
With respect to security for self-service Customers, FootPrints can authenticate against multiple login methods. This allows, for example, new customers to be validated against the Windows password file, while Agents are validated against the company’s master /Active-Directory/LDAP contact book.