Creating Issues

To create a new Issue in FootPrints, click Create Issue on the FootPrints Toolbar.

Note

The names of many of the fields in FootPrints can be changed by the administrator (Title, Priority, Status, Description, etc.), as well as the name of the records (Issue). Custom fields can also be created. This manual always refers to FootPrints records as "Issues" and uses the default terms for the other field names.

The Create Issue page will appear different depending on whether you have enabled expandible/collapsible sections or tabs. (Refer to Issue Preferences for details on enabling expandible/collapsible sections or tabs.) If you have enabled tabs, the names labeling the tabs that contain mandatory fields are displayed in red. The fields and sections/tabs in the Create New Issue page can include:

• Title—The title or subject of the Issue.
• Priority—The importance or impact of the Issue (customizable).
• Status—The stage or workflow step of the Issue (customizable).
• Contact Information—Contact information for the customer who reported the Issue.  The fields displayed here are different depending on how the administrator has set up FootPrints.
• Issue Information—Additional information about the Issue.  The fields displayed here are different depending on how the administrator has set up FootPrints.
• Description—Full description of the Issue; it can include a virtually unlimited amount of text. The Description acts as a journal and can be appended to many times.  Each time it is appended, the new material receives a time, date and user stamp automatically.  The Description field can also contain a drop-down list of quick descriptions.  Quick descriptions are pre-defined text that can be used to populate the Description field.  For information on quick descriptions that have been defined by your Project administrator, contact your Project administrator.
• Search Knowledge Base—Search the Knowledge Base for a Solution to the Issue and optionally import that Solution into the Description.
• CI Links—If your FootPrints includes the Configuration Management add-on module, you may see a CI Links section for linking the Issue to configuration data. Refer to Numara Configuration Management in the Programmer's Reference Manual or full on-line help for details on this module.
• Attachments—Attach one or more files to the Issue.
• Assignees—Assign Agents to work on this Issue.
• Email—Choose whether to send email notification on this Issue.
• Time Spent—Track the time spent on an Issue.  Automatic and manual options are available.  Can also be used for billing purposes, with hourly billing rates defined for each Agent.

Create Issue form-expandible/collapsible sections

Create Issue form-tabs