Checking Availability for an Issue

When creating or editing an Issue, you can check your availability or the schedules of Agents right from the Create or Edit issue screen.

1. Select Check Availability from the Assignee section of the Create Issue or Edit Issue page.
2. The availability matrix displays today's date.  If your administrator associated date fields with the schedule, for example, Follow-up Date, you can switch to that date to see Agent availability.  You can also click Change Date to select a different day's schedule to view.
3. Check the boxes next to the names of the Agent(s) you want to assign to the Issue.
4. Click GO.
5. If you've selected an Agent who isn't available at the moment or based on the date/time field selected, and the Auto-check Availability option is enabled, a warning message is displayed asking if you want to continue with the assignment.