About Incoming Email Management

FootPrints Incoming Email Management can be configured to process incoming email submissions.  Users can create Issues, update Issues, and submit queries via email.  At least one POP or IMAP email account must be created on your email server for the exclusive use of FootPrints.  One email account can also be specified for each Project. This section describes how to set up the incoming email feature for Windows and UNIX. 

Incoming email is configured for the entire system by selecting Administration | System | Features | Email from the FootPrints Toolbar.  Some incoming email preferences can also be configured per Project.

The following options are covered in this topic:

System Incoming Email Preferences

• System Incoming Email Preferences
• Incoming Email Setup
• Other System Incoming Email Preferences
• Customer Response flag
• Incoming mail size
• Recovering Lost Incoming Email

Project Incoming Email Preferences

• Project Incoming Email Preferences